Shipment & Delivery

 

All orders are sent from Nara (Japan). We can ship packages to all usual destinations (Europe, America, Oceania, Africa, etc.).

Packages are usually dispatched within 2 or 3 business days.

To ensure the best delivery service, all packages are sent by registered mail with tracking of the package on the internet and insurance included.

According to the weight of the packages, two shipping systems are proposed :

 

1 - EMS - Priority registrated mail

The average time between the date of your order and the delivery is approximately one week. Possibilty to track the package (the package number will be sent by email once the package handled by the Japan Post). Package tracking is possible on the following website: www.track-trace.com/post

With EMS, insurance is included on the basis of the items declared value.

 

2 - SAL- Economic registrated mail

Delivery times may vary (low priority) but the average time between order date and the date of receipt is about three weeks. Possibilty to track the package (the package number will be sent by email once the package handled by the Japan Post). Package tracking is possible on the following website: www.track-trace.com/post

With SAL, insurance is included on the basis of the items declared value with reimbursement maximum up to 6000 yens.

 

These two shipping systems are not available for all weight ranges. When ordering, only shipping systems actually available for your order are proposed.

Shipping time may vary depending on various factors (destination, customs controls, weather, strikes,...). Kiseru-pipe.com is not responsible for shipping delays.

In case of loss of package by the carrier, it is the buyer to claim against the carrier for compensation (insurance is included).

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are the recipient's responsibility. The buyer should also check that the items can be lawfully imported to the destination country.

The delivery rates includes handling and delivery.

Any package that could not be delivered for various reasons (incomplete address, absence, etc.) Will be returned to Japan 15 days after the first delivery attempt. The client can ask the parcel to be returned to him within a period of two months. Transportation costs for the return shipment is then charged to the client (the package will be re-shipped once the payment is made).

 

recycled packaging

Items are packaged and shipped

in recycled packaging.